If for any reason you do not absolutely love your selections we will gladly offer you:
issue a 100% refund for the value of the merchandise
or exchange your item for the new one
or replace your instrument to another one, which will correspond to your expectations in quality
The return is available within 30 days of purchase
All purchases returned within 30-60 days after shipment are subject to 10% restocking charge
No returns are accepted after 60 days
Pleasenote:
Make sure the items are in their original undamaged condition
Sterile and disposable products, instruments damaged beyond repair, special orders, discontinued items and sterilized instruments are not subject to returns
Original shipping and handling fees are not refundable
Offers are subject to adjustment due to returns, cancellations, and exchanges
If your instruments (the items of other manufacturers are welcome as well) are damaged we will gladly offer you:
repair service
Pleasenote:
Our experts should ensure, that the damaged items are service due, so please contact customer service department to fill out the RGA form to accelerate the checking procedure.
The instruments should be sterilized before shipping back
During the repair process the price of service can be changed and\or the instrument can be beyond the repair
exchange or replacement of the new items with discount 40% off retail price
