If for any reason you do not absolutely love your selections we will gladly offer you: 

• issue a 100% refund for the value of the merchandise 
• or exchange your item for the new one 
• or replace your instrument to another one, which will correspond to your expectations in quality 
• The return is available within 30 days of purchase 
• All purchases returned within 30-60 days after shipment are subject to 10% restocking charge 
• No returns are accepted after 60 days 

Please note: 

• Make sure the items are in their original undamaged condition 
• Sterile and disposable products, instruments damaged beyond repair, special orders, discontinued items and sterilized instruments are not subject to returns 
• Original shipping and handling fees are not refundable 
• Offers are subject to adjustment due to returns, cancellations, and exchanges 

If your instruments (the items of other manufacturers are welcome as well) are damaged we will gladly offer you: 

• repair service 

Please note: 

• Our experts should ensure, that the damaged items are service due, so please contact customer service department to fill out the RGA form to accelerate the checking procedure. 
• The instruments should be sterilized before shipping back 
• During the repair process the price of service can be changed and\or the instrument can be beyond the repair 
• exchange or replacement of the new items with discount 40% off retail price